• You have the right to be treated with courtesy, dignity and respect.
• It is your responsibility to extend the same courtesy and politeness to the practice team.
• It is your responsibility not to misuse appointments that may be required for other patients.
• You have the right to be informed if you will be kept waiting for more than twenty minutes past your appointment time.
• It is your responsibility to inform us in advance if you are unable to keep your appointment or are going to be late.
• You have the right to request a home visit if your illness or infirmity renders you housebound.
• It is your responsibility not to request a home visit unless it is strictly medically necessary.
• Your doctor has both the right and responsibility to make a final decision whether a home visit will be made.

PCIS NHS Scotland uses information from GP patient records to help plan and improve health and care services in Scotland. You have a choice about the information from your GP records being used in this way. You can opt out from this at any time by contacting the Practice. For further information of PCIS contact NHS Inform on 0800 22 44 88.